- CWCS Pte Ltd (“CWCS”) operates and manages an online platform at www.cwcleaningsg.com (the “Website”) through which a customer (the “Customer”) can book a cleaning appointment by submitting a Booking Request. Once the Booked Services have been completed, CWCS will issue an invoice to the Customer on behalf of the service provider. Once issued, the Payment Agent collects payment of the Booked Service Fee from the Customer.
- The role of CWCS is that of a Website operator, manager of the Database, and third party facilitator of contracts and invoicing between the Customer and the Service Provider. For avoidance of doubt, CWCS itself is not providing any Cleaning Services for Customers.
NOW THEREFORE, you and CWCS agree as follows:
- Definitions and Interpretation
“Booking Request” means the booking made by you on the Website for the provision of Booked Services;
“Booked Service Fee” means the total fee payable by the Customer for the Booked Services;
“Booked Services” means the Cleaning Services the Customer has requested in its Booking Request and shall include any rectification services the Cleaner may be requested to provide resulting out of a customer dispute in accordance with the terms of the Cleaning Agreement;
“Cleaning Agreement” means the agreement to be entered into between you and the Cleaner governing the Booked Services to be provided in connection with your Booking Request;
“Cleaning Products and Equipment” means the cleaning products and equipment required by the Cleaner to complete the Booked Services;
“Cleaning Services” means the home cleaning services consisting of the Standard Cleaning Package and any other additional services available to be requested in a Booking Request;
“Intellectual Property Rights” means all intellectual and industrial property relating to CWCS including the Website, including without limitation, all works in which copyright subsists or may subsist, designs, drawings, industrial designs, technical information, models, confidential information and know-how, trademarks, trade- names, discoveries and inventions;
“Package” means the total of a session or series of sessions that exist as part of a Customer’s Booking Request;
“Payment Agent” means the third party escrow and payment agent engaged by CWCS to collect the Booked Services Fee;
“Recurring” means a series of Sessions occurring on a bi-weekly or weekly frequency in accordance with the Customer’s Booking Request;
“Scheduled Booking Time” means the time and date the Booked Services are to be undertaken by the Cleaner in accordance with the Booking Request;
“Session/s” means a session or series of sessions that exist as part of a Customer’s Booking Request, depending on the selected preferred frequency of the provision of Booked Services;
“Site Content” means all material, content and information made available on the Website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
“Standard Cleaning Package” means list of the standard cleaning activities that will be performed by the Cleaner;
“User Profile” means a profile on www.cwcleaningsg.com which contains your personal information, including your name, address, phone number and payment details;
“Website” means www.cwcleaningsg.com;
“you”, “your” means you as the user of the Website.
(a) headings are for convenience only and do not affect its interpretation or construction;
(b) the singular includes the plural and vice versa;
(d) words importing a gender include other genders;
(e) the word “person” means a natural person and any association, body or entity whether incorporated or not;
(f) where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
(g) a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
(h) all monetary amounts are in Singapore dollars;
(i) a reference to time refers to local time in Singapore;
(j) “includes” is not a word of limitation;
(l) a reference to any thing is a reference to the whole and each part of it;
(m) a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
(n) a reference to a document includes all amendments or supplements to, or replacements or notations of, that document.
2.3. You acknowledge that any hyperlinks or other redirection tools taking you to other websites operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by CWCS and do not form part of the Website. You agree that you will not hold CWCS liable or in any way accountable for anything that occurs on any Third Party Site.
(a) making a Booking Request on the Website; and/or
(b) creating a User Profile in the manner set out in Clause 4 below; and/or
(a) you are not of legal age to form a binding contract with CWCS; or
(b) you are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Website.
3.5. By creating a User Profile, you acknowledge that the information provided is true and that you will ensure that the information you have provided is constantly up to date. Your information can be updated simply by logging in to your account and amending your submitted information as may be required.
- User Profile
4.1. You will be required to register your personal information, including your name, address, phone number and payment details on the Website in order to make a Booking Request.
4.2. You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Website by anyone using your username and password and any payments due for the Booked Services acquired through the Website by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.
4.3. Your User Profile is personal to you and is not transferable to third parties. You must only register one User Profile with the Website. Multiple accounts will be deleted. CWCS reserves the right in its sole discretion to delete any User Profile it believes to be duplicative and to block any user from any further use of the Website.
- The Website
5.1. To make a Booking Request you must visit the Website and login to your User Profile. All Booking Requests are subject to a minimum time duration provided for in the Booking Request. You will receive a Booking Request confirmation receipt from CWCS after submitting your Booking Request.
5.2. When a Booking Request has been confirmed, CWCS will send you a confirmation email and attach an electronic version of the Cleaning Agreement that constitutes the relationship between you and the Cleaner for the provision of the Booked Services. All payments will be handled by the Payment Agent.
5.3. You are not permitted to engage any Cleaner other than through the Website. Your failure to adhere to this provision may result in your User Profile/account being suspended indefinitely.
5.4. The Website is provided to enable you to make Booking Requests, make payments for completed Booked Services, and for no other purposes.
5.6. Any speculative, false or fraudulent Booking Request is prohibited. You agree that the Website will only be used to make legitimate Booking Requests for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Website may result in you being denied access to the Website.
5.7. CWCS has the right at any time to add, change or withdraw functions available on the Website at its own discretion.
5.8. You are prohibited from advertising on the Website.
6.1. You agree that at the time of the Booking Request, your payment details will be transferred to the Payment Agent for future processing.
6.2. Upon the successful completion of the Booked Services, an invoice will be issued to you for the Booked Services. You agree to the automatic processing of payment of the Booked Services Fee by the Payment Agent once the invoice has been issued.
6.3 Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts which will be added where applicable
- Changes and Amendment
7.1. You can amend a single Session on the Website, free of charge, up to twenty-four (24) hours before the Scheduled Booking Time.
7.2. If you amend a single Session within twenty-four (24) hours before the Scheduled Booking Time, there shall be no refund of the Booked Service.
7.3. In the event the Cleaning Agent attends the Booked Service Location and no one answers the door within fifteen minutes of the Scheduled Booking Time, the Cleaning Service Provider shall regard the Customer as having cancelled its Booking Request within twenty-four (24) hours of the Scheduled Booking Time and there shall be no refund of the Booked Service
7.4. You cannot amend, extend or cancel a Booking during the performance of the Services.
7.5. The Cleaning Agreement shall expire once the Cleaning Services under the Booking have been performed.
7.6. If the Service provider is unable to fulfill a confirmed Booking (in full or part), CWCS will attempt to find you a replacement Service provider. If we cannot find you an alternative Service provider, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
- Renewal & Early Termination
8.1. Cleaning sessions are scheduled for auto-renewal for the same package and hourly rate upon end of the last booked package.
8.2. You have to email at email@example.com to stop the renewal process.
8.3. Notice of termination of the renewed sessions is to be sent in to CWCS at least 30 working days before the next scheduled appointment date. Early termination charges to be applied as per Termination Policy.
8.4. Termination of a Recurring Booking Request prior to fulfillment of the minimum number of Sessions will result in an Early Termination fee, derived as half of the total outstanding Booked Service Fee as at the point of cancellation.
(a) The minimum number of Sessions for Recurring Booking Requests will be immediately applicable upon the successful confirmation.
(i) Minimum number of Sessions for Weekly Booked Services: 12
(ii) Minimum number of Sessions for Fortnightly Booked Services: 6
(b) In event of amendments to the frequency of a Recurring Booking Request, the minimum number of Sessions will remain unchanged in accordance to the initial frequency selected.
(c) An Early Termination fee will also be levied if the number of Sessions executed successfully do not equal or surpass the minimum stated within 3 calendar months beginning from the date of the first completed Booked Service.
9.1. CWCS may at its discretion terminate your use of, or access to, the Website at any time. If this happens we may notify you by email. If your use of the Website is terminated:
(a) you are no longer authorized to access the Website or use any other CWCS services with the email address you used to register with the Website or any other email address you possess;
9.2. You may terminate this agreement by emailing CWCS at firstname.lastname@example.org. CWCS will disable your User Profile within fourteen (14) days of receipt of the email requesting termination of your User Profile.
9.3. CWCS reserves the right to deduct any outstanding fees and charges owing to CWCS on your User Profile prior to disabling it.
- Dispute Resolution Policy
10.1. CWCS will use reasonable endeavors’ to mediate any dispute concerning the use of the Website.
10.2. Disputes in relation to the Cleaning Services carried out by a Service provider or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.
10.3 The service providers are independent contractors and are not employed by nor an agent of CWCS. Any dispute about the quality, performance, loss or damage caused by the service provider must be resolved directly with the service provider. CWCS is not liable in any way for any loss or damage, costs and expenses suffered arising from your use of our referral services or from any act, default or omission of the service providers.
- Security of Payment
11.1. We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details.
11.2. CWCS does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information. See the Privacy Code for further detail.
12.1. In this clause Personal Information means information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably ascertained, from the information or opinion.
12.3. You agree that CWCS will disclose your Personal Information, including your name and address to the Service provider in order for the Service provider to carry out the Cleaning Services.
- Intellectual Property
13.1. The Site Content is protected by copyright and CWCS reserves all Intellectual Property Rights which may subsist in the Site Content and/or the Website.
(a) view the Website;
(b) print pages from the Website in its original form; and
(c) download any material from the Website for caching purposes only.
13.3. You must not, without CWCS’s prior written consent which may be withheld at its absolute discretion:
(a) copy, republish, reproduce, duplicate or extract Site Content;
(b) redistribute, sell, rent or license any Site Content; or
(c) edit, modify or vary the Site Content.
- Acceptable Use
14.1. You must not use, or cause this Website to be used, in any way which:
(b) infringes CWCS’s or any third party’s Intellectual Property Rights;
(c) is fraudulent, illegal or unlawful; or
(d) causes impairment of the availability or accessibility of the Website.
14.2. You must not use, or cause this Website to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:
(b) computer viruses;
(e) keystroke loggers; or
(f) any other malicious computer software.
- Indemnity and Liability
15.2 To the extent permitted by law, we will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website provided however that if we are found to be liable by a court of competent jurisdiction, you agree that our liability will be limited to the amount of our fees from the Booked Service Fee that is payable or have been paid by you.
15.3 To the extent permitted by law, CWCS will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) Cleaning Services provided however that if we are found to be liable by a court of competent jurisdiction, you agree that our liability will be limited to the amount of our fees, from the Booked Service Fee that is payable or have been paid by you.
15.4 By using this Website, you agree and accept that the indemnity and limitations of liability provided in this clause 15 are reasonable.
- Warranties and Representations
16.1. The use of this Website is at your own risk. The Site Content and everything from the Website is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.
16.2. None of CWCS’s affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Site Content or Website.
- General Provisions